People we spoke with said that the dentist explained the dental procedures planned and the choices available. They were able to ask questions and discuss with the dentist and staff the treatment they received. Their needs and wishes were taken into account when deciding on treatment plans.

People said that the staff were polite, welcoming and professional and the practice was run well. If they had any worries staff dealt patiently and sensitively with them. One person told us that the staff were “very, very caring and put people who were anxious about dental treatment at their ease.”

People we spoke with said they were comfortable with the staff at the practice and felt safe in their hands. They were happy with the service and said they had no reason to complain. One person told us, “I recommended the service to friends and they have all been satisfied with the treatment they have received.”

People felt the appointments system worked well and when they attended for treatment they did not have to wait unduly to be seen by the dentist. If there was any delay, this was explained to them. They told us they felt the surgery was clean and well maintained.

People we spoke with told us that they were happy with the service provided. They found that staff were welcoming, friendly and polite and treated them with respect.

People said they were offered their treatment in private, had their treatment options and costs fully explained and felt involved in decisions about the dental care they received.

They were happy with the appointments system and they were usually able to see the dentist at a time convenient to them.