Dr Croft & Dr Rigby, Staithes, Saltburn By The Sea.
Dr Croft & Dr Rigby in Staithes, Saltburn By The Sea is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 27th January 2017
Dr Croft & Dr Rigby is managed by Dr Croft & Dr Rigby.
Contact Details:
Address:
Dr Croft & Dr Rigby Seaton Crescent Staithes Saltburn By The Sea TS13 5AY United Kingdom
Telephone:
01947840480
Ratings:
For a guide to the ratings, click here.
Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good
Further Details:
Important Dates:
Last Inspection
2017-01-27
Last Published
2017-01-27
Local Authority:
North Yorkshire
Link to this page:
Inspection Reports:
Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Dr Croft & Dr Rigby also known as Staithes practice 14 November 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. All opportunities for learning from internal and external incidents were maximised.
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events. The practice promoted a no blame culture and encouraged staff to raise concerns and possible risks.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns. When a complaint related to any aspect of clinical work it was raised as a significant event.
Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day and pre bookable appointments available.
Feedback from patients about their care was consistently positive.
The practice had good facilities and was well equipped to treat patients and meet their needs. However, the size of the building was limited and the practice was planning to increase the practice in the future to provide two additional clinical rooms.
There was a clear leadership structure in place. The practice proactively sought feedback from staff and patients, which it acted on. The provider was aware of and complied with the requirements of the duty of candour. (The duty of candour is a set of specific legal requirements that providers of services must follow when things go wrong with care and treatment).
There were areas of outstanding practice:
The practice responded to local support services such as the coast guard, life boat and agricultural service providing support often beyond their contractual hours of work.
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