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Dr Dawes, Foster and Narasimhan, 175 The Ridgeway, Sedgley, Dudley.

Dr Dawes, Foster and Narasimhan in 175 The Ridgeway, Sedgley, Dudley is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 6th June 2016

Dr Dawes, Foster and Narasimhan is managed by Dr Dawes, Foster and Narasimhan.

Contact Details:

    Address:
      Dr Dawes, Foster and Narasimhan
      The Ridgeway Surgery
      175 The Ridgeway
      Sedgley
      Dudley
      DY3 3UH
      United Kingdom
    Telephone:
      01902886500
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2016-06-06
    Last Published 2016-06-06

Local Authority:

    Dudley

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

17th May 2016 - During a routine inspection pdf icon

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Ridgeway Surgery on 17 May 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There were comprehensive records in place to the support the practices arrangements for identifying, recording and managing risks. The practice was proactive in identifying and managing significant events. All opportunities for learning from internal and external incidents were maximised.

  • We observed the premises to be visibly clean and tidy. The practice offered a range of clinical services which included care for long term conditions and services were planned and delivered to take into account the needs of different patient groups to ensure flexibility, choice and continuity of care.

  • Throughout our inspection we noticed a strong theme of positive feedback from staff. Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.

  • There was a systematic approach to working with other organisations to improve patient care and outcomes. The practice had clearly defined and embedded systems, processes and practices in place to keep people safe and safeguarded from abuse.

  • The practice had a clear vision which had quality and safety as its top priority. We observed a strong patient-centred culture and we saw that staff treated patients with kindness and respect, and maintained confidentiality.

  • The practice had an effective programme of continuous clinical and internal audits. The audits demonstrated quality improvement and improvements to patient care and treatment.

  • All patients who were registered with the practice had a named GP and patients could access appointments and services in a way and at a time that suited them.

  • The practice implemented suggestions for improvements and made changes to the way it delivered services as a consequence of feedback from patients and from the patient participation group.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

 

 

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