Letter from the Chief Inspector of General Practice

We inspected Dr Hogg and Partners on 10 October 2014, as part of our new, comprehensive inspection programme.

The overall rating for this practice is good. We found the practice to be safe, effective, caring, responsive to people’s needs and well-led. The quality of care experienced by older people, by people with long term conditions and by families, children and young people is good. Working age people, those in vulnerable circumstances and people experiencing poor mental health also receive good quality care.

Our key findings were as follows:

• The practice was a, friendly, caring and responsive practice that addressed patients’ needs and that worked in partnership with other health and social care services to deliver individualised care.
• The practice received high satisfaction rates for appointment availability.
• The clinical and administrative team had a good understanding of the needs of their patient population. This was particularly the case in relation to those patients who were at most risk of poor health whose care was proactively managed through personalised care plans.
• Staff were multi-skilled and could carry out a variety of roles.
• People who cared for others were identified and their needs were also proactively managed by a carer’s champion.

We saw one area of outstanding practice.

• The practice had taken steps to meet the need of patients with poor mental health by introducing phlebotomy services where travel to the local phlebotomy service might be stressful and anxiety provoking.

There was one area of practice where the provider needed to make improvements.

• The practice should take steps to ensure every staff member who might perform the role of chaperone has appropriate training.

Professor Steve Field (CBE FRCP FFPH FRCGP)

Chief Inspector of General Practice

We reviewed the information available to us about Dr Duncan and Partners on 24 May 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.