Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Allesley Park Medical Centre on 26 May 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• The practice used an effective system for reporting and recording significant events.
• Information about how to complain was clearly displayed and easy to understand. Complaints and concerns were analysed and used to improve the quality of care provided.
• The practice took a transparent and open approach to safety.
• Staff effectively assessed and managed risks to patients.
• The practice used current evidence based guidance to assess patients’ needs and deliver care. Training was encouraged and provided to staff to ensure they had the skills, knowledge and experience to deliver effective care and treatment.
• Patients said they were treated with respect and they were satisfied with the care they had received. They commented that clinical staff were good at listening to their concerns and described reception staff as helpful and approachable.
• Patients told us that they were able to get appointments when they needed them, and could usually get an emergency appointment the same day.
• The practice had modern facilities which met patients’ needs.
• The practice had a clear leadership structure and management supported staff to carry out their roles. The practice asked patients for input and was proactive in adopting changes.
• The practice was familiar with the conditions of the duty of candour and exercised an open and honest culture.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

We reviewed the information available to us about Dr E Cowan and Partners on 6 June 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.