Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Esa Surgery Limited on 14 June 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
• Risks to patients were assessed and well managed.

• Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
• Feedback from patients about their care was consistently positive.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
• Patients said they found it easy to make an appointment with the GP and there was continuity of care, with urgent appointments available the same day.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
• The provider was aware of and complied with the requirements of the duty of candour.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

The service was very busy during our visit and had seen over 90 patients for 'flu vaccinations.' Overall, patients told us they were very happy with the practice, with the service provided and all of the staff.

Comments included: "I like seeing the same GP that's the best thing about this practice you always get to see your own GP"; "Brilliant" and "They are as good as gold."

The practice was purpose built and provided all facilities on ground floor level for all of their patients. The practice was clean, tidy and well managed with good audits and checks in place to appropriately manage infection control procedures within the service.

Staff were very knowledgeable with regard to the electronic records system in use. The system was able to alert clinicians to a range of information concerning a patient’s health or for example if a child was on the at risk register. Managers demonstrated the benefits of being able to search and identify samples of patients' who were due their flu vaccinations and blood pressure checks. The system helped the surgery provide a smooth and timely service to their patients to ensure they were provided with the right care and check-ups as deemed necessary.

The service had detailed recruitment and selection policies which helped to advise on how they safely recruited staff to the service. Most staff had worked at the service for a long time which offered great stability to the practice.

We reviewed the information available to us about Dr Esa Surgery Limited on 24 May 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.