People expressed their views and were involved in making decisions about care and treatment. We looked at a sample of patient records and saw that people were able to express their views and wishes and were involved in decision making related to treatment. We spoke with two people who used the service. They confirmed they were given enough information about the service to enable them to make informed decisions.

People’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan. Details about medical history, allergies and family history were taken. Individual treatment plans were drawn up outlining how treatment would be delivered.

There were infection control policies which covered hand hygiene, decontamination room protocols and the cleaning of dental instruments. Staff had received infection control and decontamination training. On the day of our visit the surgery was clean and well maintained.

There were effective recruitment and selection processes in place. There was a policy which outlined how people were recruited. No one had been recruited recently however the dentist explained what the process would be.

People were made aware of the complaints system. There was a complaints procedure that outlined how complaints would be dealt with. On the day of our visit there had been no complaints in the past 12 months.