We carried out an announced comprehensive inspection at South Reddish Medical Centre (Dr Geeta Gupta) on 29 January 2019 as part of our inspection programme.

At the last inspection published in October 2015 we rated the practice as good overall.

Our judgement of the quality of care at this service is based on a combination of what we found when we inspected, information from our ongoing monitoring of data about services and information from the provider, patients, the public and other organisations.

The practice is rated as

good

overall. We rated the practice as good for providing, safe, effective, caring, responsive and well-led services.

This means that:

• People who used the service were protected from avoidable harm and abuse.
• Patients had good outcomes because they received effective care and treatment that met their needs.
• Patients were supported, treated with dignity and respect and were involved as partners in their care.
• Patients’ needs were met by the way in which services were organised and delivered.
• The leadership, governance and culture of the practice promoted the delivery of high quality person-centred care.

There were areas where the provider

should

make improvements:

• Review and update their recruitment policy and procedure.
• Review internal building access.
• Review its patient participation group.
• Review the approach to coding of minor illness and other potentially relevant information.
• Review and update the practice whistleblowing policy.

We saw one area of outstanding practice including:

• The practice had developed templates and information in easy read format and “one stop shop” appointments for patients with learning disabilities.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Geeta Gupta’s GP Practice (South Reddish Medical Centre) on 21 October 2015. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored and addressed.

• Risks to patients were assessed and well managed.

• Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles.

• Patients said they were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.

• Patients were complimentary about the overall quality of service they received. Patients liked the open surgery process at the surgery and said there was continuity of care.

• Information about services and how to complain was available and easy to understand.

• The practice had facilities and equipment to treat patients and meet their needs.

• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

• The practice benchmarked the service they provided and strived to achieve optimum results in patient care.

• The practice had a clear vision which had quality and safety as its top priority. A business plan (practice development plan) was in place, monitored, regularly reviewed and discussed with all staff. High standards were promoted and owned by all practice staff with evidence of team working across all roles.

We saw areas of outstanding practice including:

• The practice development plan identified key responsibilities for team members which were also reflected in each staff member’s personal development plan.

• The practice held nasal flu parties for toddlers (ages 2-4) which resulted in no tears and relaxed parents.

• The practice worked closely with a residential care home to support and manage the care of patients living there. A planned weekly visit to the home was undertaken. This had reduced the number of requests for GP home visits and admissions to hospital through Accident and Emergency (A&E). In addition the care home staff were supported to care for residents at the end of their life without them being admitted into hospital.

• Clinical peer reviews were carried out weekly to ensure that all referrals to secondary care were appropriate. These reviews enabled clinicians to ensure best practice was followed and supported personal development.

However there were areas of practice where the provider needs to make improvements.

Importantly the provider should:

• Ensure the security of the emergency medicines is increased when the practice is closed.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice