People’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan. Prior to the first consultation people would complete a medical history. At the first consultation the dentist would discuss the person's family and medical history. Patient satisfaction surveys we looked at showed people were happy with the care and treatment they received.

We spoke with one person during the visit. They were happy with the care and treatment they received. They confirmed they were given adequate information to make decisions about their care.

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. There was a consent policy that explained how staff should ensure people have enough information to make an informed decision.

There were effective systems in place to reduce the risk and spread of infection. There was an infection control policy and decontamination procedure for reducing the spread of infection. Alongside these were personal protective equipment and hand hygiene policies. Staff had received training for infection control and decontamination.

There was a complaints log in place. There was a policy in place letting people know how to make a complaint and how their complaint would be dealt with.

Patients told us that the service provided was excellent. They said that they were always fully informed about their treatment options and were pleased with the quality of the restorative dental work. The majority of patients had been visiting the service for a number of years, one patient with whom we spoke for over 30 years. During this time they had built good relationships with staff and felt staff cared about them and treated them like family. Patients felt respected, involved and had their preferences taken into account.