Dr Gladstone Bello in Church, Accrington is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, maternity and midwifery services, services for everyone and treatment of disease, disorder or injury. The last inspection date here was 12th July 2016
Dr Gladstone Bello is managed by Dr Gladstone Bello who are also responsible for 1 other location
Contact Details:
Address:
Dr Gladstone Bello 6-8 Church Street Church Accrington BB5 4LF United Kingdom
Telephone:
01254617900
Ratings:
For a guide to the ratings, click here.
Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good
Further Details:
Important Dates:
Last Inspection
2016-07-12
Last Published
2016-07-12
Local Authority:
Lancashire
Link to this page:
Inspection Reports:
Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Dr Gladstone Bello’s Surgery on 14 June 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand.
Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the Duty of Candour.
The areas where the provider should make improvement are:
Review the threshold of events which are reported as significant events to ensure that all opportunities for shared learning are maximised
Introduce a system to update patient medical records with relevant information following multi-disciplinary review meetings.
Conduct a risk assessment on provision of emergency drugs.
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