Dr Harjit Singh, Ilford.

Dr Harjit Singh in Ilford is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone and treatment of disease, disorder or injury. The last inspection date here was 26th October 2017

Dr Harjit Singh is managed by Dr Harjit Singh.

Contact Details:

Address: Dr Harjit Singh 4 Granville Road Ilford IG1 4JY United Kingdom Telephone: 02082700400 Website: http://www.granvillemedicalcentre.co.uk

Ratings:

For a guide to the ratings, click here.

Further Details:

Important Dates:

Last Inspection		2017-10-26
Last Published		2017-10-26

Local Authority:

Redbridge

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

26th September 2017 - During an inspection to make sure that the improvements required had been made

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Harjit Singh on 12 January 2017. The overall rating for the practice was good. Within that overall rating the practice was rated as requires improvement for providing responsive services. This was because we had concerns that the practice had not addressed the issues highlighted in the national GP survey in order to improve patient satisfaction and in particular, in respect of patient access. We also told the practice it should establish an active patient participation group for the benefit of patient interaction, improvement recommendations and feedback and should provide health and safety training for staff who had not yet been trained.

The full comprehensive report on the January 2017 inspection can be found by selecting the ‘reports’ link for Dr Harjit Singh on our website at www.cqc.org.uk/location/1-506457724.

This inspection was a desk-based review carried out on 26 September 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 12 January 2017. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Overall the practice is still rated as good overall and the rating for responsive has now moved to good also.

Our key findings were as follows:

• The practice had increased the opening hours at the surgery by a total of 16 hours per week and was now open every week day between 8am and 6:30pm.
• The practice had taken action to improve access by telephone. They had put an additional line in place for incoming calls as well as a telephone queue management system and had increased the number of staff available to answer telephone calls.
• The practice was now providing two additional GP clinical sessions and one additional nurse clinical session every week.
• The practice had employed a part-time healthcare assistant and was now providing phlebotomy services at the surgery.
• The practice had re-established its patient participation group and the group had been instrumental in securing the installation of a dedicated disabled parking bay at the surgery.
• The practice provided evidence which demonstrated that all staff had now received health and safety training.

However, there was an area where the provider still needs to make an improvement:

• The practice should continue to monitor patient satisfaction levels with a view to bringing about improvements.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice

12th January 2017 - During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Harjit Singh on 12 January 2017. The overall rating for the practice was good. Within that overall rating the practice was rated as requires improvement for providing responsive services. This was because we had concerns that the practice had not addressed the issues highlighted in the national GP survey in order to improve patient satisfaction and in particular, in respect of patient access. We also told the practice it should establish an active patient participation group for the benefit of patient interaction, improvement recommendations and feedback and should provide health and safety training for staff who had not yet been trained.

The full comprehensive report on the January 2017 inspection can be found by selecting the ‘reports’ link for Dr Harjit Singh on our website at www.cqc.org.uk/location/1-506457724.

This inspection was a desk-based review carried out on 26 September 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 12 January 2017. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Overall the practice is still rated as good overall and the rating for responsive has now moved to good also.

Our key findings were as follows:

• The practice had increased the opening hours at the surgery by a total of 16 hours per week and was now open every week day between 8am and 6:30pm.
• The practice had taken action to improve access by telephone. They had put an additional line in place for incoming calls as well as a telephone queue management system and had increased the number of staff available to answer telephone calls.
• The practice was now providing two additional GP clinical sessions and one additional nurse clinical session every week.
• The practice had employed a part-time healthcare assistant and was now providing phlebotomy services at the surgery.
• The practice had re-established its patient participation group and the group had been instrumental in securing the installation of a dedicated disabled parking bay at the surgery.
• The practice provided evidence which demonstrated that all staff had now received health and safety training.

However, there was an area where the provider still needs to make an improvement:

• The practice should continue to monitor patient satisfaction levels with a view to bringing about improvements.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice