This practice is rated as Good overall. (Previous rating September 2015 – Good)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Dr Inayat Ullah (known locally as Woodlands Surgery) on 13 November 2018 as part of our inspection programme.

At this inspection we found:

• Urgent same day patient appointments were available when needed. All patients we spoke with and those who completed comment cards before our inspection said they were always able to obtain same day appointments and access care when needed.
• Patients’ needs were assessed and care delivered in line with current guidelines. Staff had the appropriate skills, knowledge and experience to deliver effective care and treatment.
• Results from the national GP patient survey revealed a high level of patient satisfaction about the care given at the practice. For example, 83% of patients who responded said that the last time they had a general practice appointment, the healthcare professional was good or very good at treating them with care and concern and 90% had confidence and trust in the healthcare professional they saw or spoke to.
• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• Patients said GPs gave them enough time and treated them with dignity and respect.
• The practice was involved in a range of local healthcare initiatives, including managing Discharge to Assess, a ten bed reablement and rehabilitation unit (housed in a local care home) to enable patients to be discharged from hospital earlier for rehabilitation.

However, there were also areas of practice where the provider needs to make improvements.

The provider should:

• Take action to reduce QOF exception reporting for the long term conditions that are above the local and national averages, for example diabetes.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Inayet Ullah (known locally as Woodlands Surgery) on 3 September 2015. Overall the practice is rated as good for providing safe, effective, caring, responsive and well led services.

Our key findings across all the areas we inspected were as follows:

• Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.

• Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.

• Risks to patients were assessed and well managed.

• The practice had good facilities and was well equipped to treat patients and meet their needs.

• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.

• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on. The practice implemented suggestions for improvements and made changes to the way it delivered services as a consequence of feedback from patients and from the patient participation group.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice