Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Jabbar and Partners (also known locally as Lee House Surgery) on 15 June 2016. Overall the practice is rated as good.

Specifically, we found the practice good for providing safe, effective, caring, responsive and well led services.

Our key findings across all the areas we inspected were as follows:

• Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. The majority of information about safety was recorded, monitored and reviewed.
• Risks to patients were assessed and well managed.
• We found that completed clinical audits cycles were driving positive outcomes for patients.
• Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Information about services and how to complain were available and easy to understand.
• Results from the national GP patient survey showed that some patients said they were not able to always see or speak to their preferred GP when compared to the local and national averages. However, patients we spoke with on the day of inspection informed us they were able to make an appointment with a named GP when they needed them.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• Anti-coagulation clinic (An anti-coagulant is a medicine that stops blood from clotting) was offered onsite, meaning 77 patients who required this service did not have to travel to local hospitals.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
• The provider was aware of and complied with the requirements of the Duty of Candour.

The areas where the provider should make improvements are:

• Review and improve the system in place to promote the benefits of bowel screening in order to increase patient uptake.
• Review patients feedback regarding the availability of pre-bookable appointments with their preferred GP.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice