Dr Joann Amin in Lords Avenue, Salford, Salford is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 4th July 2016
Dr Joann Amin is managed by Dr Joann Amin.
Contact Details:
Address:
Dr Joann Amin The Willows Lords Avenue Salford Salford M5 5JR United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at The Willows Surgery on 24 May 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider should make improvement are:
Review the process for disseminating NICE and MHRA alerts and ensure all staff keep up to date with these.
Review staff awareness on the importance of keeping computers locked and the importance of removing smart cards.
Review the location of the storage of blank prescription pads.
Assess the need for the practice to have a spillage kit on site.
Monitor the vaccines fridge to ensure the temperature is not going out of range and take advice from the medicines management team if required.
Provide formal chaperone training to staff members performing this role.
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