This practice is rated as Good overall

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Dr John Danson (AKA Danson Family Practice) on 19 September 2018 as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

We saw one area of outstanding practice:

The practice was proactive in enabling people in vulnerable circumstances to have access to holistic primary care. For example, they provided care to people recently released from prison. We were provided with numerous examples of where flexible access, person centred care and advocating on the patient’s behalf had a positive impact on the patient’s well-being.

The areas where the provider should make improvements are:

• The practice should develop a formal process to carry out an infection control audit
• The practice should review the formal documentation of significant events and minute clinical meetings to share learning.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice

The practice registered with the Care Quality Commission using the name Dr John Danson. However, it is better known as Danson Family Practice.

We spoke with three patients during our inspection. They all gave us positive feedback about the practice, the doctors and the other staff. They said they were treated respectfully and felt involved in decisions about their health. Patients’ comments included “There’s no problem whatsoever getting appointments here” and “To me this place is marvellous”.

All areas of the practice were visibly clean. The cleaning company carried out regular checks to monitor the quality of the cleaning.

The practice manager carried out checks to make sure all the doctors and nurses were appropriately registered. The identity of all staff was verified and where appropriate criminal record checks had been carried out prior to staff starting work.

The practice had a Patient Participation Group (PPG) that met regularly and carried out patient surveys. Audits were also regularly undertaken to assess and monitor the quality of the service the practice provided.