Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Khare’s practice on 21 December 2015. Overall the practice is rated as Good.

Please note that when referring to information throughout this report, for example any reference to the Quality and Outcomes Framework data, this relates to the most recent information available to the CQC at that time.

Our key findings were as follows:

• Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
• Risks to patients were assessed and well managed.
• Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
• Patients said they were treated with dignity and respect and they were involved in their care and decisions about their treatment.
• Information about services and how to complain was available and easy to understand.
• Patients told us they could usually get an appointment when they needed one. Urgent appointments were available the same day.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• There was a clear leadership structure and staff felt supported by management.

There were a number of areas where the practice should make improvements.

In particular, the practice should:

• Ensure that the practice reflects the practice policy in relation to audits and recognised guidance.

• Consider further how to engage the practice population in establishing a patient participation group.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice