Letter from the Chief Inspector of General Practice

This is a focused desk top review of evidence supplied by Dr. Michael Zaryckyj & Dr. Martin Atherton, also known as Park Medical Practice, for one area only, Medicines Management within the key question safe

We found the practice to be good in providing safe services. Overall, the practice is rated as good.

The practice was inspected on 30 December 2014. The inspection was a comprehensive inspection under the Health and Social Care Act 2008. At that inspection, the practice was rated ‘good’ overall. However, within the key question safe, medicines management was identified as ‘requires improvement’, as the practice was not meeting the legislation in place at that time; (Regulation 13 Medicines Management of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010).

At the inspection in December 2014 we found that vaccines were not stored as required and record keeping was poor.

The practice supplied an action plan with timescales telling us how they would ensure they met Regulation 13 of the Health & Social Care Act 2008 (Regulated Activities) Regulations 2010 (HSCA 2008).

The practice has submitted to CQC, a range of documents which demonstrate they are now meeting the requirements of the new legislation that has superseded the Health & Social Care Act 2008 (Regulated Activities) Regulations 2010; Regulation 12 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 Safe and Care Treatment

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Letter from the Chief Inspector of General Practice

This is the report of findings from our inspection of Dr. Michael Zaryckyj & Dr. Martin Atherton (also known as Park Medical Practice).

We carried out a comprehensive inspection on 30 December 2014. We spoke with patients, a member of the Patient Participation Group (PPG) and staff, including the management team.

Overall the practice is rated as good.

Our key findings were as follows:

• All staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. When things went wrong reviews and investigations were carried out.

• National Institute for Health and Care Excellence (NICE) guidance was used routinely. Patients’ needs were assessed and care planned and delivered in line with current legislation.

• Patients were happy with the service provided by the practice. They told us they were treated with compassion, dignity and respect.

• Patients confirmed they were able to contact the practice and speak with a health practitioner in a timely and accessible manner. Patients told us they could always get an appointment when they needed one, including on the same day if it was urgent.

• The practice took time to listen to the views of their patients and ran an active Patient Participation Group. Actions were identified and taken to improve the service.

There were also areas of practice where the provider needs to make improvements.

Importantly, the provider must:

Ensure medicines are managed effectively, by means of appropriate arrangements for the recording and safe keeping of medicines.

In addition the provider should:

• Notify the Care Quality Commission of all relevant incidents as required under the Health and Social Care Act 2008(Regulated Activities) Regulations 2010 and the Care Quality Commission (Registration) Regulations 2009

• Review systems to ensure training and other personnel information is effectively recorded and managed.

• Ensure patients are aware of the timescales for complaints and the ability to refer complaints to the Parliamentary Health Service Ombudsman if they are unhappy with the outcome of their complaint.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice