We were able to speak with patients during the inspection. They confirmed that their privacy and dignity were respected by the dentist. One patient we spoke with told us “they are always nice to me, very respectful.”

A full dental examination was carried out on each patient and records were kept of findings and treatment plans. Patients confirmed they had been asked about their medical history. We saw that any minor risks associated with treatment had been discussed fully with the patient before treatment commenced. One patient we spoke with told us “he explained the whole thing to me.” Another patient told us “he always tells me what’s happening.”

Patient records were being updated after each patient was seen by the dentist to ensure these records were accurate and fit for purpose.

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. We saw that the dentist and dental nurses had undertaken training in safeguarding children and vulnerable adults.

All patients we spoke with told us that the premises were always clean and hygienic. We noted that all areas of the practice were clean and tidy on the day of our inspection. One patient we spoke with said “it’s an old building but it’s always neat and clean.” Regular audits were being undertaken in order to monitor infection control at the practice.