We spoke with two people who had used the service and looked at 33 completed feedback questionnaires. People made positive comments about the treatment that had received and rated the practice, the staff and their overall experience highly. Comments included, "everything was always explained" and "excellent delivery of care". People were given written information on their proposed treatment to enable them to make an informed decision. The dental surgeon also used people's X-rays and dental models to explain the treatment options. There was a complaints policy in place and people were encouraged to provide feedback on the service.

People received treatment that was intended to ensure their safety and welfare. Before any treatment was carried out, the dental surgeon took a detailed dental and medical history and carried out a full dental examination. If a person required sedation, the provider arranged for an anaesthetist to attend and monitor the person. There were arrangements in place to deal with medical emergencies. People were given post-operative instructions and the emergency contact details for the provider.

People were treated in a clean, hygienic environment by staff who received appropriate professional development. There were systems in place to protect people from the risk of infection. Decontamination of reusable instruments took place in a designated area and purified or saline water was used in the dental lines, depending on the procedure.