Dr A M Maskell and Partners in Hayle is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 25th May 2018
Dr A M Maskell and Partners is managed by Dr N H Gibson and Partners.
Contact Details:
Address:
Dr A M Maskell and Partners 60 Queensway Hayle TR27 4PB United Kingdom
This practice is rated as Good overall. (Previous inspection March 2015 – Good)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
We carried out an announced comprehensive inspection of Dr N H Gibson and partners known as ‘Bodriggy Health Centre’ on 12 April 2018. The inspection was a routine inspection as part of our inspection schedule.
At this inspection we found:
The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
Feedback from all 22 patients at the inspection, verified staff involved and treated them with compassion, kindness, dignity and respect.
Patients found the appointment system easy to use and reported that they were able to access care when they needed it. Routine appointments for both GPs and nurses were available on the day.
There was a strong focus on continuous learning and improvement at all levels of the organisation.
The practice had a strong focus on continuity of care with personal GP lists. Succession planning was underway for when staff retired and projected increases in the patient list size due to new housing developments in the area.
We saw one area of outstanding practice:
A holistic approach improving patients quality of life is promoted with several initiatives set up and funded by the practice, including: arts for health (run at the practice for patients), a dose of nature (gardening for mental and physical well-being) and the Hayle Breezers Group (for patients living with chronic respiratory conditions).
The areas where the provider should make improvements are:
Review the arrangements for the secure storage and tracking of prescription forms, in accordance with national guidance.
Review the system for managing codes attached to patient health priorities so that they are regularly monitored for assurance of accuracy and accessibility.
Review the Disclosure and Barring Service (DBS) policy to demonstrate how the criteria for new checks are needed. This includes carrying out risk assessments to support the decision made.
Review the quality assurance system to include: Monitoring when GPs and any locum GPs used are due to revalidate; Increased frequency of clinical audit to improve patient care, and reviewing and updating policies.
Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Dr J Slater and Partners, also known as the Bodriggy Health Centre on 8 March 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand.
Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the Duty of Candour.
We saw areas of outstanding practice:
The Bodriggy Health Centre helped with funding and support to enable the Bodriggy Arts for Health Group to be established.The practice identified patients who were socially isolated, lonely or anxious and recommended the group to its patients.So far 15-20 patients had benefitted from this group.
The practice actively supported a food bank gardening scheme. The aim was to provide a supportive environment where patients could be exposed to nature, learn new skills and ultimately produce food that could contribute to the food bank project in Hayle.
The practice respiratory nurse set up the Hayle Breezers group to benefit the patients who suffer from chronic obstructive pulmonary disease (COPD) This helps patients with COPD to learn good inhaler techniques, gain breathing advice and exercises to enable them to control their symptoms and avoid hospital admissions.
However there were areas of practice where the provider should make improvements:
Review exception reporting for Quality and Outcomes Framework reporting.
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