We spoke individually with the provider, staff and patients. We asked people to tell us about their experiences of accessing the practice. We reviewed patient records, policies and procedures and audits and risk assessment documentation.

One person told us, “Staff are very supportive and friendly. I’m very happy here”. A member of staff said, “I’ve worked here for a long time and feel very happy”.

The service demonstrated good practice that ensured a safe, clean environment in which to provide effective treatment to patients. People felt safe because of strong leadership and properly recruited, trained and qualified staff.

The provider ensured that the service’s quality monitoring was undertaken by having various audits and checks in place. People consented to and understood their treatment because of good practice within the service.