Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Brooke & Partners, Leylands Lane Medical Centre on 15 March 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. All opportunities for learning from internal and external incidents were maximised.

• The practice used innovative and proactive methods to improve patient outcomes, working with other local providers to share best practice.

• Feedback from patients about their care was consistently and strongly positive.

• The practice worked closely with other organisations and with the local community in planning how services were provided to ensure that they met patients’ needs. For example, the practice offered musculoskeletal and sports medicine clinics, rheumatology, sexual health, contraception & gynaecology, diabetes consultations and minor surgery, cardiology and ophthalmology.

• The practice implemented suggestions for improvements and made changes to the way it delivered services as a consequence of feedback from patients and from the patient participation group. For example, the practice offered a walk in clinic, and had introduced a self-help room and the digital dashboard.

• The practice had good facilities and was well equipped to treat patients and meet their needs.

• Information about how to complain was available and easy to understand.

• The practice had a clear vision which had quality and safety as its top priority.

  The strategy to deliver this vision had been produced with stakeholders and was regularly reviewed and discussed with staff.

  We saw several areas of outstanding practice including:

• The practice has led a project involving schools and a local children’s centre which involved taking a ‘Healthy Living’ bus into primary schools every week promoting self-care to children and parents. The practice took an active part in national self-care week last year which included a full afternoon first aid awareness event by Yorkshire Ambulance Service, and practice Open Day with health promotion stands and education sessions.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice