During our visit to Corn Street Dental Practice we met with the provider, Dr Paul Hustler. We spoke with the practice manager and three other members of staff. We spoke with six patients and looked at five patient records.

All of the patients we spoke with were very happy with the dental treatment they received. One patient told us “I’ve never had to go back. Everything he’s [the dentist] done has worked. He gives you a choice of what the options could be and tells you up front what the cost will be”. Another patient said “He [the dentist] explains everything to me. He never does anything as a surprise”. We looked at patient records which confirmed the treatment patients said they had received.

Patients we spoke with told us the practice was always clean and tidy; “immaculate”. The practice operated processes, and followed procedures, that minimised the risk and spread of infection because current guidelines were followed.

Staff told us they were supported to carry out their roles. One said “it’s a naturally supportive environment”. We saw that staff received training specific to their job and that they engaged in an appraisal.

The practice had systems in place to seek and act on patient feedback and carried out audits to monitor clinical quality.

People told us that they felt safe with the dentist and that they are always involved in decisions about any treatment. Overall people told us that they were very happy with the service provided.