Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Newland Surgery on 23 September 2015. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• There was an open and transparent approach to safety and an effective system in place for reporting, recording and analysing significant events. Learning from significant events was owned and shared amongst the whole practice team.
• Risks to patients were assessed and well managed.
• Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
• The practice team was committed to providing high quality care and they fostered collaborative and respectful team working with each other and with external agencies to promote good patient outcomes.
• Patients said they were treated with compassion, dignity and respect and were involved in their care and decisions about treatment. This was reflected in consistently higher than average patient survey results.
• Information about services and how to complain was available and easy to understand.
• Patients told us they were able to make an appointment with a named GP and this was confirmed when we saw records that reflected that there was continuity of care. Urgent appointments were available the same day for patients considered vulnerable and within 48 hours for other patients unless a same day appointment was clinically indicated. Telephone consultations were also available.
• The practice had good facilities and was well equipped to treat patients and meet their needs. These included facilities for disabled people including an adapted reception area and interpretation services.
• There was a clear leadership structure and staff felt very supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
• The provider was aware of and complied with the requirements of the Duty of Candour; a legal duty to be open and truthful if harm has been caused to a patient.

We saw several areas of outstanding practice:

• The practice hosted a regular hospital consultant led diabetes clinic for patients. This encouraged the sharing of expertise across the clinical team and also improved patient outcomes in this priority area for the practice.

• The practice had a number of health information leaflets in various community languages that promoted health awareness in this population group.

• A health trainer was regularly available on the premises to help patients set health improvement goals in areas such as weight management and alcohol consumption. Smoking cessation advice was also available.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice

We reviewed the information available to us about Dr R Gupta & Dr H Parikh on 4 May 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.