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Care Services

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Dr Raquia Bano, 2 Stoney Stanton Road, Coventry.

Dr Raquia Bano in 2 Stoney Stanton Road, Coventry is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone and treatment of disease, disorder or injury. The last inspection date here was 10th January 2017

Dr Raquia Bano is managed by Dr Raquia Bano.

Contact Details:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2017-01-10
    Last Published 2017-01-10

Local Authority:

    Coventry

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

18th October 2016 - During a routine inspection pdf icon

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Raquia Bano (known locally as Hillfields Health Centre) on 18 October 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There were clearly defined processes and procedures to ensure patients were safe and an effective system in place for reporting and recording significant events. They were fully reviewed at every staff meeting.
  • Patients’ needs were assessed and care delivered in line with current guidelines. Staff had the appropriate skills, knowledge and experience to deliver effective care and treatment.
  • The practice had good facilities and was well equipped to treat patients and meet their needs. Additional NHS services were available within the same building.
  • Patients said GPs gave them enough time and treated them with dignity and respect.
  • Patients said they were treated with dignity, respect and compassion. Patients were involved with decisions about their care and treatment.
  • Urgent same day patient appointments were available when needed. All patients we spoke with and those who completed comment cards before our inspection said they were always able to obtain same day appointments.
  • Information about how to complain was available and easy to understand. The practice received very few complaints from patients and reviewed complaints to ensure lessons were learned.
  • Risks to patients were assessed and well managed.

The area where the provider should make improvement is:

  • Explore ways of increasing the identification of carers.

  • Continue to try and improve the number of patients attending breast and bowel screening.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

 

 

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