Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection of Dr R Jameel on 7 July 2016. Overall the practice is rated as good.

Our key findings across all of the areas we inspected were as follows:

• Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded.

• Staffing levels were monitored to ensure they matched patients’ needs. Safe arrangements were in place for staff recruitment that protected patients from risks of harm.

• Risks to patients were assessed and well managed.

• Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training had been identified and planned.

• Patients told us they were treated with compassion, dignity and respect and they were involved in decisions about their treatment.

• Information about how to make a complaint was readily available and easy to understand.

• The practice had good facilities and was well equipped to assess and treat patients.

• There was clear a leadership structure and staff told us they felt well supported by senior staff. Management proactively sought feedback from patients which they acted on.

However, there were areas of practice where the provider should to make improvements.

The provider should:

• Ensure that clinical audits are repeated to demonstrate on-going patient care improvements.

• Ensure continued monitoring and improvement of health checks and reviews of patients with long-term conditions.

• Continue to monitor and ensure improvements to national patient surveys.

• Continue to identify and support carers.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

We spoke with four people who use the service and they told us that they found that it was easy to book an appointment at the practice. One person told us that the GP did telephone consultations and that they could book appointments if required for the following day. People also told us that they did not normally have to wait long for their appointments however they did understand that some people required more time than others and that would cause delays.

We found that the provider offered surgical procedures, family planning and maternity and midwifery services. However the provider was not currently registered for these. The provider explained that an application had been completed.

We also found that people were asked for their views about the service and those views were acted upon.