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Dr S. Young, Dr S. Sivarajan and Dr H. Singh, Hayes, Bromley.

Dr S. Young, Dr S. Sivarajan and Dr H. Singh in Hayes, Bromley is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 26th April 2019

Dr S. Young, Dr S. Sivarajan and Dr H. Singh is managed by Dr S. Young, Dr S. Sivarajan and Dr H. Singh.

Contact Details:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2019-04-26
    Last Published 2019-04-26

Local Authority:

    Bromley

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

6th March 2019 - During a routine inspection pdf icon

We carried out an announced comprehensive inspection at Dr S. Young, Dr S. Sivarajan and Dr H. Singh on 6 March 2019 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall, and good for providing safe, effective, caring responsive and well led services.

We have rated the practice as good for providing effective and responsive care to older people, people with long term conditions, families, children and young people, working age people, those whose circumstances may make them vulnerable and those experiencing poor mental health.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care. Leaders had the capacity and skills to deliver high-quality, sustainable care. They had a shared purpose, strived to deliver and motivated staff to succeed.
  • Feedback from patients who used the service, those close to them and external stakeholders was continually positive about the way staff cared for patients.
  • Staff told us they felt supported and engaged with managers and there was a strong focus on continuous learning and improvement at all levels of the organisation.

Whilst we found no breaches of regulations, the provider should:

  • Consider placing alerts on the record of family members if a child in the household was on the at-risk register.
  • Consider ways to increase the identification of carers.
  • Continue with the clinical audit process and evidence quality improvement by conducting two cycle audits.
  • Implement the recommendations of the Legionella risk assessment that had been carried out on 11 July 2018.
  • Review and work towards decreasing the prescribing of antibiotics for uncomplicated urinary tract infections.
  • Continue monitoring and improving the process for monitoring patients’ health in relation to the use of high risk medicines (for example, warfarin, methotrexate and lithium) with appropriate monitoring and clinical review prior to prescribing.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

4th February 2016 - During a routine inspection pdf icon

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr S. Young, Dr S. Sivarajan and Dr H. Singh / Forge Close Surgery on 4 February 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Many patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day. However about half the patients who had completed the national GP patient survey indicated that it was difficult to get through easily to the surgery by phone.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the Duty of Candour.

There were areas of practice where the provider should make improvements:

  • Ensure that the practice has a supply of oxygen and all staff know how to use it.

  • Ensure that the practice reviews the feedback from national GP patient survey especially on the practice’s opening hours and telephone access to identify and act on further areas that can be improved.

  • Ensure that the learning from investigations are shared with all members of staff.

  • Ensure that the practice proactively recruit and engage PPG members to regularly meet.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

 

 

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