Dr Shafquth Rasool in Finchale Avenue, Billingham is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 3rd October 2016
Dr Shafquth Rasool is managed by Dr Shafquth Rasool.
Contact Details:
Address:
Dr Shafquth Rasool Abbey Health Centre Finchale Avenue Billingham TS23 2DG United Kingdom
Telephone:
01642360033
Ratings:
For a guide to the ratings, click here.
Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good
Further Details:
Important Dates:
Last Inspection
2016-10-03
Last Published
2016-10-03
Local Authority:
Stockton-on-Tees
Link to this page:
Inspection Reports:
Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Dr Shafquth Rasool practice on 10 August 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. All opportunities for learning from internal and external incidents were maximised.
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events. The practice promoted a no blame culture and encouraged staff to raise concerns and possible risks.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day and pre bookable appointments available in two to three days.
Feedback from patients about their care was consistently positive.
The practice had good facilities and was well equipped to treat patients and meet their needs.
The practice had been awarded the title of best practice in Teesside following the results of the national patient survey by the local newspaper.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on. The provider was aware of and complied with the requirements of the duty of candour. (The duty of candour is a set of specific legal requirements that providers of services must follow when things go wrong with care and treatment).
However there was one area of practice where the provider should make improvement:
Review the process for issuing prescriptions to ensure they were not issued beyond the annual medicines review date.
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