Dr Spencer and Partners, Burton Latimer, Kettering.
Dr Spencer and Partners in Burton Latimer, Kettering is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 29th June 2017
Dr Spencer and Partners is managed by Dr Spencer and Partners.
Contact Details:
Address:
Dr Spencer and Partners Higham Road Burton Latimer Kettering NN15 5PU United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Dr Spencer and Partners on 23 May 2017. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and a system in place for reporting and recording significant events. Lessons learnt were shared to make sure action was taken to improve safety in the practice. Staff we spoke with confirmed lessons were shared however we did not see documentation that supported these discussions had taken place.
The practice had clearly defined and embedded systems to minimise risks to patient safety.
Staff were aware of current evidence based guidance. They used clinical tools available on the electronic patient records and a system called Pathfinder to deliver care and treatment.
Results from the national GP patient survey showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment. However some aspects of nurse interactions with patients and access to care and treatment were rated below the local and national averages.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients we spoke with said they found it easy to make an appointment with a GP and there was continuity of care, with urgent appointments available the same day.
The practice had systems to support carers.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a leadership structure and staff felt supported by management.
The practice proactively sought feedback from staff and patients, which it acted on.
The practice engaged with the patient participation group (PPG). However the PPG felt their skills could be further utilised in many aspects of patient care delivery and satisfaction.
The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider should make improvement are:
Continue to ensure significant events and incidents are discussed at staff meetings and minutes reflect discussions on lessons learnt and changes implemented as a result.
Continue to monitor and ensure improvement to national GP patient survey results.
Ensure effective arrangements are in place to seek feedback from patients via patient participation group discussions and friends and family test.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Dr Spencer and Partners on 23 May 2017. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and a system in place for reporting and recording significant events. Lessons learnt were shared to make sure action was taken to improve safety in the practice. Staff we spoke with confirmed lessons were shared however we did not see documentation that supported these discussions had taken place.
The practice had clearly defined and embedded systems to minimise risks to patient safety.
Staff were aware of current evidence based guidance. They used clinical tools available on the electronic patient records and a system called Pathfinder to deliver care and treatment.
Results from the national GP patient survey showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment. However some aspects of nurse interactions with patients and access to care and treatment were rated below the local and national averages.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients we spoke with said they found it easy to make an appointment with a GP and there was continuity of care, with urgent appointments available the same day.
The practice had systems to support carers.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a leadership structure and staff felt supported by management.
The practice proactively sought feedback from staff and patients, which it acted on.
The practice engaged with the patient participation group (PPG). However the PPG felt their skills could be further utilised in many aspects of patient care delivery and satisfaction.
The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider should make improvement are:
Continue to ensure significant events and incidents are discussed at staff meetings and minutes reflect discussions on lessons learnt and changes implemented as a result.
Continue to monitor and ensure improvement to national GP patient survey results.
Ensure effective arrangements are in place to seek feedback from patients via patient participation group discussions and friends and family test.
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