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Dr Summers & Zaman, Coatham Road, Redcar.

Dr Summers & Zaman in Coatham Road, Redcar is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 28th April 2020

Dr Summers & Zaman is managed by Dr Summers & Zaman.

Contact Details:

    Address:
      Dr Summers & Zaman
      Coatham Health Village
      Coatham Road
      Redcar
      TS10 1SR
      United Kingdom
    Telephone:
      01642483495

Ratings:

For a guide to the ratings, click here.

Safe: Requires Improvement
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Requires Improvement
Overall:

Further Details:

Important Dates:

    Last Inspection 2020-04-28
    Last Published 2018-07-10

Local Authority:

    Redcar and Cleveland

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

22nd July 2015 - During a routine inspection pdf icon

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Coatham Surgery on 22 July 2015. Overall the practice is rated as good.

Please note that when referring to information throughout this report, for example any reference to the Quality and Outcomes Framework data, this relates to the most recent information available to the CQC at that time.

Our key findings across all the areas we inspected were as follows;

  • Patients who used the service were kept safe and protected from avoidable harm. The building was well maintained and clean.

  • All the patients we spoke with were positive about the care and treatment they received. Patients told us they were treated with dignity and respect and staff were caring, professional and helpful.

  • There was good collaborative working between the practice and other health and social care agencies that ensured patients received the best outcomes. Clinical decisions followed best practice guidelines.

  • The practice met with the local Clinical Commissioning Group (CCG) to discuss service performance and improvement issues.

  • There were good governance and risk management measures in place. The leadership team were visible and staff we spoke with said they found them very approachable.

However there were areas of practice where the provider should make improvements

  • Ensure all recruitment checks are carried out in line with the practice policy.
  • Ensure all staff are up to date with mandatory training.
  • Ensure the practice has a written strategy which outlines their vision and plans for the future.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

1st January 1970 - During a routine inspection pdf icon

This practice is rated as requires improvement overall. (Previous inspection July 2015 – Good)

The key questions are rated as:

Are services safe? – Requires improvement

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Requires improvement

We carried out an announced comprehensive inspection at Dr Summers and Zaman (The Coatham Surgery) on 10 May 2018. This was an announced fully comprehensive inspection undertaken as part of our routine inspection programme.

At this inspection we found:

  • Patients who used the service were kept safe and protected from avoidable harm. The building was well maintained and clean.
  • The practice had an effective system in place to monitor patients on high risk anti-rheumatic medicines.
  • All the patients we spoke with were positive about the care and treatment they received. Patients told us they were treated with dignity and respect and staff were caring, professional and helpful.
  • The practice had an outreach nurse whose role was dedicated to home-visiting patients with chronic diseases, to assess, review and treat.

The areas where the provider should make improvements are:

  • Ensure all recruitment checks are carried out in line with the practice policy.
  • Ensure all staff are up-to-date with mandatory training; including fire training, equality and diversity, and safeguarding.
  • Introduce a clinical supervision policy and facilitate clinical supervision for clinicians.
  • Keep Patient Group Directions (PGDs) up-to-date and accessible to all nurses. (The provider updated all out-of-date PGDs on the day after our inspection)
  • Improve the system for incident reporting so that incidents are accurately recorded by individuals and shared with the team, to identify trends and improve lessons learned.
  • Record safeguarding; concerns, advice sought, and referrals made, in a central matrix to improve the overarching governance of safeguarding activity.
  • Bring all staff appraisals up-to-date and review them within a 12 month period.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice

 

 

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