Dr T Mackenzie and Partners, , Manchester Road, Haslingden,, Rossendale.
Dr T Mackenzie and Partners in , Manchester Road, Haslingden,, Rossendale is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 29th June 2017
Dr T Mackenzie and Partners is managed by Dr T Mackenzie and Partners.
Contact Details:
Address:
Dr T Mackenzie and Partners Haslingden Health Centre, Manchester Road Haslingden, Rossendale BB4 5SL United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Dr T Mackenzie and Partners on 3 February 2016. The overall rating for the practice was requires improvement, with ratings of requires improvement for the key questions of safety and leadership, and ratings of good for effective, caring and responsive. The full comprehensive report on the February 2016 inspection can be found by selecting the ‘all reports’ link for Dr T Mackenzie and Partners on our website at www.cqc.org.uk.
This inspection was an announced comprehensive inspection on 27 April 2017 and was undertaken in order to assess the improvements that the practice had told us they had implemented. Overall the practice is now rated as good.
Our key findings were as follows:
There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
The practice had clearly defined and embedded systems to minimise risks to patient safety. We saw that when risks were identified, mitigating actions were completed in a timely manner and reviewed for effectiveness.
Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
Results from the national GP patient survey showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
Patients we spoke with said they found it easy to make an appointment with a GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The management responsibilities around key lead roles within the practice had been clarified. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.
There were two areas where the provider should make improvements:
Documentation relating to complaints received should be sufficiently detailed to demonstrate compliance with practice policy.
Reviews of practice policy documents should be sufficiently thorough to ensure all are practice specific and contain up to date information and reference to external organisations.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Dr T Mackenzie and Partners on 3 February 2016. The overall rating for the practice was requires improvement, with ratings of requires improvement for the key questions of safety and leadership, and ratings of good for effective, caring and responsive. The full comprehensive report on the February 2016 inspection can be found by selecting the ‘all reports’ link for Dr T Mackenzie and Partners on our website at www.cqc.org.uk.
This inspection was an announced comprehensive inspection on 27 April 2017 and was undertaken in order to assess the improvements that the practice had told us they had implemented. Overall the practice is now rated as good.
Our key findings were as follows:
There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
The practice had clearly defined and embedded systems to minimise risks to patient safety. We saw that when risks were identified, mitigating actions were completed in a timely manner and reviewed for effectiveness.
Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
Results from the national GP patient survey showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
Patients we spoke with said they found it easy to make an appointment with a GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The management responsibilities around key lead roles within the practice had been clarified. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.
There were two areas where the provider should make improvements:
Documentation relating to complaints received should be sufficiently detailed to demonstrate compliance with practice policy.
Reviews of practice policy documents should be sufficiently thorough to ensure all are practice specific and contain up to date information and reference to external organisations.
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