We spoke with four people (patients) who told us they were happy with the care and treatment they received and commented that they were treated well by the staff and dentists at the practice. Comments included, "It's very good here, there is never an issue" and "There is always a happy atmosphere". People told us they were able to express their views and opinions and could influence the way their treatment was delivered. One person commented, "The receptionists and dentist always give me the information I need".

During our visit we saw a range of patient information leaflets situated in the waiting room. We saw a system in place to monitor people's 'satisfaction' with the service. We looked at four completed patient satisfaction surveys. Comments made confirmed that people's views and opinions had been considered and used to make changes and improvements to the way the practice was run including extending the surgery opening times. Two people spoken with told us they were treated in a kind, professional, friendly and respectful manner by the staff and dentist. They told us that all consultations took place in private rooms.