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Care Services

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Drayton Road Surgery, Bletchley, Milton Keynes.

Drayton Road Surgery in Bletchley, Milton Keynes is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 11th August 2017

Drayton Road Surgery is managed by Dr Prabahakar Kusre.

Contact Details:

    Address:
      Drayton Road Surgery
      20 Drayton Road
      Bletchley
      Milton Keynes
      MK2 3EJ
      United Kingdom
    Telephone:
      0

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Requires Improvement
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2017-08-11
    Last Published 2017-08-11

Local Authority:

    Milton Keynes

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

12th July 2017 - During a routine inspection pdf icon

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Drayton Road Surgery on 12 July 2017. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
  • The practice had clearly defined and embedded systems to minimise risks to patient safety.
  • Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
  • Results from the national GP patient survey published in July 2017 showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment. However, some results were below local and national averages, for example 79% of patients said the GP was good at listening to them compared with the clinical commissioning group (CCG) average of 85% and the national average of 89%.
  • Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients we spoke with said they found it easy to make an appointment with a GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.

The areas where the provider should make improvement are:

  • Monitor systems developed to record actions taken in response to safety alerts, to ensure they are effectively implemented.
  • Ensure routine monitoring of significant events to analyse trends.
  • Implement systems to ensure monitoring of the quality of care and continuous improvement. For example, through clinical audit and improved training for staff on computer systems to ensure patient registers are accurately maintained.
  • Develop systems to identify and support more carers in their patient population.
  • Continue to monitor and ensure improvement to national GP patient survey results, in particular those relating to GP consultations.
  • Continue to monitor and encourage patient uptake of childhood vaccination programmes.
  • Continue with efforts to ensure sustainability and security for the practice and document plans in a formal business plan.
  • Continue to develop the patient participation group (PPG) to ensure the practice seek feedback from patients.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

 

 

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