About the service:

Dream Elite Care is a domiciliary care agency. It provides care to people living in their own houses and flats in the community. At this inspection it provided the regulated activity of personal care to 17 people.

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People’s experience of using this service:

¿ People felt safe having their care provided by staff. Risk assessments were in place to identify possible risks to people`s health and well-being and measures were implemented to mitigate the risks. Staffing numbers were appropriate to meet the needs of the people using the service. Medicines were safely managed and people received their medicines as prescribed.

¿ Staff knew the people they supported well. They received regular training updates. People’s care and health needs were identified so staff could meet these. People were supported to maintain good health. Staff worked within the principles of the Mental Capacity Act (MCA) 2005 and ensured people consented to their care.

• People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

¿ People’s privacy and dignity was protected and promoted. People had developed good relationships with staff who had a good understanding of their needs and preferences.

• People told us staff were kind and caring and helped them. People were involved in discussions about their care and felt that communication with staff and the management was good. People told us they had not had to raise any concerns. They said they would be confident they would be listened to should they need to do so.

¿ People received person centred care that met their needs. Care plans gave details of how people would like their needs met.

¿ People and staff told us the service was well managed. Staff said the service had a family atmosphere and they felt well-supported. Managers and staff worked in partnership with other services to ensure people got the care and support they needed.

Rating at last inspection: This is the first ratings inspection for Dream Elite Care.

Why we inspected: The service was inspected as it had not had an inspection since registering with the CQC in December 2017.

Follow up: We will continue to monitor all intelligence received about the service to ensure the next inspection is scheduled accordingly.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk