We spoke to four people using the service told us that they were happy with the treatment they had received and way it was delivered. "I live in Kent and I travelled to come here".

They said the procedure for consultation and treatment was fully explained including the fees charged. "I was told about the treatment, reason why it was necessary and how much it would cost".

People were also told about any risks that might arise from the treatments chosen.

People felt treated with dignity, respect and had received consultations and treatment in a way that maintained their privacy. They said "Very impressed, state of the art and easy parking", "My favourite dentist of all time" and "I would encourage anyone who is looking for dental work of any kind to visit this clinic".

They did not comment on the clinic's quality or infection control systems. They did tell us they thought the clinic was kept clean, tidy and felt safe receiving a service from the clinic.

We found that the clinic provided suitable information so that people could make an informed decision if they wished to proceed with treatment.

Patient's views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

We saw that records were kept up to date and effective infection and quality control systems were in use. There were also adequate numbers of suitably qualified staff to meet people's needs.

People did not comment on the complaints procedure in place. We found that there was a robust, well-advertised complaints procedure in place that met the needs of people using the service.