Drs Chiu, Koh and Gan, Brunswick Street, Manchester.
Drs Chiu, Koh and Gan in Brunswick Street, Manchester is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 1st November 2016
Drs Chiu, Koh and Gan is managed by Drs Chiu, Koh and Gan.
Contact Details:
Address:
Drs Chiu, Koh and Gan The Vallance Centre Brunswick Street Manchester M13 9UJ United Kingdom
Telephone:
01612741500
Ratings:
For a guide to the ratings, click here.
Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good
Further Details:
Important Dates:
Last Inspection
2016-11-01
Last Published
2016-11-01
Local Authority:
Manchester
Link to this page:
Inspection Reports:
Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Drs Chiu, Koh and Gan on 22 September 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
The practice had good policies for the recruitment of staff.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
There were areas of practice where the provider should make improvements:
Consider the privacy needs of the patients as some patient conversations could be overheard at the reception counter and in the shared administration area.
Consider a system to monitor the usage of prescription pads and paper.
Consider the capacity required for additional nurses and clinical meetings for the nursing team.
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