We carried out an announced comprehensive inspection at Drs Czerniewski, Roberts, Reynolds & Chesser (Dunchurch Surgery) on 19 May 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• The practice used an effective system for reporting and recording significant events. The practice had robust procedures and measures in place to keep patients safe and help protect them from abuse.
• Staff effectively assessed and managed risks to patients.
• The practice used current evidence based guidance to assess patients’ needs and deliver care. Training was provided to staff to ensure they had the skills, knowledge and experience to deliver effective care and treatment.
• Patients said they found staff friendly and compassionate and they were happy with the continuity of care they received. They said their care felt personal and they were involved in decisions about their treatment.
• Information about how to complain was clearly displayed and easy to understand. Complaints and concerns were analysed and used to improve the quality of care provided.
• Patients told us they were able to get appointments when they needed them and urgent appointments were available on the same day, but they could experience a wait of between two weeks and one month if they wanted to see their preferred GP.
• The practice had facilities which met patients’ needs.
• The practice had a clear leadership structure and management supported staff to carry out their roles. The practice asked patients for feedback and was proactive in adopting changes.
• The practice was familiar with the conditions of the duty of candour and exercised an open and honest culture.

The areas where the provider should make improvement are:

• Maintain up to date records for locum GPs. This should include evidence of their hepatitis B immunisation status.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice