Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection of this practice on 29 June 2015. A breach of legal requirements was found.

Regulation 19 HSCA (RA) Regulations 2014 Fit and proper persons’ employed.

The provider did not have an effective recruitment process in place. Staff were employed without relevant back ground checks being carried out. Proof of identification was not available for all staff which corresponds to regulation 19 (2) of the Health and social Care Act 2008 (Regulated Activities) Regulations 2014.

The provider had not ensured that clinical staff were employed with a Disclosure and Barring service (DBS) check and that all relevant background checks were carried out, including on the locum staff and non-clinical staff who carried out chaperone duties.

After the comprehensive inspection, the practice wrote to us to say what they would do to meet legal requirements in relation to ensuring robust processes were in place for the recruitment of staff.

We undertook this focused inspection to check that they had followed their plan and to confirm that they now met legal requirements. This report only covers our findings in relation to those requirements. You can read the report from our last comprehensive inspection, by selecting the ‘all reports' link for on our website at

www.cqc.org.uk

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

During our inspection on 10 October 2013 we found the service to be welcoming with friendly staff. There was limited written information available for people using the service.

Appointments could be made on line using the practice website, as well as the customary telephone access. There was a daily ‘sit and wait’ emergency service should people need to see a doctor the same day. We spoke with 11 people who all spoke highly of services provided to them and some people’s comments were more positive than others. For instance, most people though the staff were sensitive and helpful, whilst two people commented that staff were not always good at ensuring conversations were not overheard.

People’s needs had been assessed and their care and treatment had been planned and delivered in line with their individual wishes. One person said, "I've always been treated well here." Another person said, "All the staff; the doctor, nurses and receptionists are very courteous."

We saw that the vaccines used by the surgery were safely managed.

Staff we spoke with told us they enjoyed working in the practice and felt supported in their work.

We found the premises were spacious, comfortable and had been well maintained and that treatment rooms and consultations room ensured privacy.

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection of this practice on 29 June 2015. A breach of legal requirements was found.

Regulation 19 HSCA (RA) Regulations 2014 Fit and proper persons’ employed.

The provider did not have an effective recruitment process in place. Staff were employed without relevant back ground checks being carried out. Proof of identification was not available for all staff which corresponds to regulation 19 (2) of the Health and social Care Act 2008 (Regulated Activities) Regulations 2014.

The provider had not ensured that clinical staff were employed with a Disclosure and Barring service (DBS) check and that all relevant background checks were carried out, including on the locum staff and non-clinical staff who carried out chaperone duties.

After the comprehensive inspection, the practice wrote to us to say what they would do to meet legal requirements in relation to ensuring robust processes were in place for the recruitment of staff.

We undertook this focused inspection to check that they had followed their plan and to confirm that they now met legal requirements. This report only covers our findings in relation to those requirements. You can read the report from our last comprehensive inspection, by selecting the ‘all reports' link for on our website at

www.cqc.org.uk

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice