This practice is rated as Good overall. (Previous rating October 2015 – Good)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Dr's Tresidder, Greenwell and Ridge

(trading as Southover Medical Practice) on 26 June 2018 as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• The practices GP patient survey results were above local and national averages for most clinical indicators.
• There was a carer support worker in place at the practice to offer a wrap around care package for carers. Over 300 patients had been identified by the practice as being a carer.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• All 22 CQC comment cards and patient feedback on the day was positive.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Southover Medical Practice on 20 October 2015.

Overall the practice is rated as good. The practice is rated as good for providing effective, caring, responsive, effective and well led services. Services for older people, people with long term conditions, families and young people and people experiencing poor mental health, and people whose circumstances may make them vulnerable were rated as good.

Our key findings across all the areas we inspected were as follows:

• Staff fulfilled their responsibilities to raise concerns and report incidents. All opportunities for learning from incidents were maximised.

• The practice used innovative and proactive methods to improve patient outcomes, working with other local providers to share best practice.

• Patients said they were treated with compassion, dignity and respect and were involved in decisions about their treatment. Information was provided to help patients understand the care available to them.

• The practice worked closely with other organisations in planning how services were provided to ensure that they meet people’s needs.

• The practice implemented suggestions for improvements and made changes to the way it delivered services as a consequence of feedback from patients and from the Patient Participation Group (PPG).
• The practice was well equipped to treat patients and meet their needs. Information about how to complain was available and easy to understand

• A business plan was in place, was monitored and regularly reviewed and discussed with all staff. High standards were promoted and owned by all practice staff with evidence of team working across all roles.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

Southover Medical Practice is a GP practice providing NHS primary care services for approximately 6,000 patients. The practice is in the coastal town of Torquay in Devon.

The practice has a total of five GPs who are supported by a nursing team and an administrative team. Opening hours are between 8.30am to 1pm and 2pm to 6pm from Tuesday to Friday. The practice provides extended opening hours on Monday from 8.30am until 8pm. Outside normal surgery hours patients are directed to an Out of Hours service delivered by another provider.

Southover Medical Practice has one location registered with Care Quality Commission (CQC). This is at Bronshill Road, Torquay, Devon TQ1 3HD. We carried out an announced inspection at the practice on Wednesday 9 July 2014.

We talked with ten patients on the day of the inspection and they were all satisfied with the standard of care, service and treatment they received at the practice. We saw eight comment cards had been completed by patients who used the practice. We noted that all the comment cards were very positive with a recurring theme about the caring attitudes of the staff at the practice. We also spoke with the local area team of NHS England, the local clinical commissioning group (CCG) and with the local Healthwatch as part of this inspection.

We found that the practice was safe, effective, responsive, caring and well led. Patients told us that they were treated with respect and listened to. They said that could access GP appointments and were provided with sufficient information about their care and treatment. Where appropriate, people were supported to manage their own long term conditions. Patients were referred to other services in a timely way. We were provided with a number of examples of where patient’s specific needs had been responded to effectively.