Druids Heath Surgery in Druids Heath, Birmingham is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 20th October 2016
Druids Heath Surgery is managed by Ace Medical Partnership who are also responsible for 1 other location
Contact Details:
Address:
Druids Heath Surgery 27 Pound Road Druids Heath Birmingham B14 5SB United Kingdom
Telephone:
01214305461
Ratings:
For a guide to the ratings, click here.
Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good
Further Details:
Important Dates:
Last Inspection
2016-10-20
Last Published
2016-10-20
Local Authority:
Birmingham
Link to this page:
Inspection Reports:
Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Druids Heath Surgery on 17 August 2016. Overall the practice is rated as good.
Our key findings were as follows:
Staff understood and fulfilled their responsibilities to raise concerns and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
Patients’ needs were assessed and care was planned and delivered following best practice guidance. The GPs were leads in different areas and had monthly meetings to discuss concerns and share learning.
There was a clear leadership structure and staff felt supported by the GPs and the practice manager. The practice proactively sought feedback from staff and patients which it acted on. There was a very proactive Patient Participation Group (PPG) of which we met with two members during the inspection.
The practice was aware of and complied with the requirements of the duty of candour.
Risks to patients were assessed and well managed, although the way some assessments were recorded and risk management measures were logged could be improved.
Patients described staff as caring and helpful. Patients commented that they were treated with dignity and respect
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
However, there were areas of practice where the provider should make improvements:
The provider should:
Ensure that systems are in place so that risk assessments are fully documented and comprehensive.
Ensure a comprehensive business continuity plan is in place.
Take more proactive steps to encourage patients to engage in national screening programmes for breast and bowel cancer.
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