Duke Street Surgery in Barrow In Furness is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 11th October 2016
Duke Street Surgery is managed by Duke Street Surgery.
Contact Details:
Address:
Duke Street Surgery 4 Duke Street Barrow In Furness LA14 1LF United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Duke Street Surgery on 12 August 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
We saw one area of outstanding practice:
The practice is rated outstanding for the care of people whose circumstances make them vulnerable. Strong safeguarding procedures were in place with safeguarding leads for nursing and administration staff in addition to the practice lead. Systems were in place to ensure information was shared effectively between services to keep patients safe. The practice was proactive in supporting multi-agency working with regard to safeguarding. Patients also had access to a mental health trained nurse who could offer physical and mental health reviews, medication reviews and specialist support.
The areas where the provider should make improvement are:
Blinds with loop chords in patient areas should be risk assessed or secured.
Consider keeping minutes of meetings held in the practice.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Duke Street Surgery on 12 August 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
We saw one area of outstanding practice:
The practice is rated outstanding for the care of people whose circumstances make them vulnerable. Strong safeguarding procedures were in place with safeguarding leads for nursing and administration staff in addition to the practice lead. Systems were in place to ensure information was shared effectively between services to keep patients safe. The practice was proactive in supporting multi-agency working with regard to safeguarding. Patients also had access to a mental health trained nurse who could offer physical and mental health reviews, medication reviews and specialist support.
The areas where the provider should make improvement are:
Blinds with loop chords in patient areas should be risk assessed or secured.
Consider keeping minutes of meetings held in the practice.
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