We spoke to three patients who confirmed they were pleased with the services they received. One patient told us that he was “satisfied and they are always very courteous and explain things thoroughly”.

We asked about how a medical emergency could be handled and were told that the facility was shared with a general medical practice. If an alarm was raised, medical assistance would be summoned.

We were shown the summary sheet of the Infection Prevention Society (IPS) audit tool which was used to monitor compliance with HTM 01-05 decontamination guidelines and this showed that the practice had achieved between 93-100% score by following the guidelines.

The practice manager explained that there were two dentists working regularly with two qualified and GDC (General Dental Council) registered nurses.

The manager showed us how he tracked the staff training records using a spreadsheet which contained the details of verifiable training which had been undertaken.

The practice manager explained that patient records that were stored on computer were password protected and paper records were stored in cabinets which were locked when unattended.