During our visit to Dunstable Dental Practice on 8 January 2013 we spoke with one person who was waiting to see one of the dentists working that day. We also looked at a number of recent patient satisfaction questionnaires that included comments about the service. They told us the staff team were friendly and put people at ease. One person stated “I can think of nothing to improve the service,” and another person said, “Treatment was convenient, quick and pleasant.” We observed that the reception staff tried to accommodate peoples needs when arranging appointment times.

People we spoke with told us that they were satisfied with the treatment they received and the records confirmed the detail of the treatment provided and given was recorded accurately.

All areas, despite extensive refurbishment, were clean and tidy and were saw records that confirmed equipment was correctly sterilised and wiped down between patients.

There were sufficient staff at all times and the service encouraged and supported staff to undertake essential and additional training.

There was an effective complaints system available and people were requested to make their views known at the surgery and/ or via the practice web-site.