We found out what people thought of the practice by reviewing the results of patient feedback surveys. We saw the majority of patients described their care, treatment and support as very good or excellent. Two patients said things like, “Very good staff – an excellent practice. The dentist was very informative and described accurately the treatment I required,” and “Staff are helpful and good.”

The dentist told us patients were given different treatment options and these were always explained to them as well as the cost.

We watched how the staff dealt with people as they arrived. We saw they were very friendly and polite, putting people at their ease.

We saw there were safeguarding procedures in place. The dentist told us about the advanced safeguarding training he had undertaken and described the steps which would be taken if he or any of the staff saw or suspected abuse had taken place. There was also on-going training and support for staff to help keep them up-to-date with best practice.

The practice was clean and well maintained with good procedures in place to prevent cross infection.

We saw staff at the practice were properly trained, worked to a professional code of conduct and kept their skills updated. The dentist told us, “All staff at the practice have good access to training and development and we have regular training days where all members of the team undertake training or development together.”