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Care Services

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Earl Mountbatten Hospice, Newport.

Earl Mountbatten Hospice in Newport is a Hospice specialising in the provision of services relating to diagnostic and screening procedures, personal care and treatment of disease, disorder or injury. The last inspection date here was 22nd March 2017

Earl Mountbatten Hospice is managed by Earl Mountbatten Hospice who are also responsible for 1 other location

Contact Details:

    Address:
      Earl Mountbatten Hospice
      Halberry Lane
      Newport
      PO30 2ER
      United Kingdom
    Telephone:
      01983529511
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Outstanding
Responsive: Outstanding
Well-Led: Outstanding
Overall: Outstanding

Further Details:

Important Dates:

    Last Inspection 2017-03-22
    Last Published 2017-03-22

Local Authority:

    Isle of Wight

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

30th January 2017 - During a routine inspection pdf icon

This inspection was carried out by four inspectors on 30 and 31 January 2017 and was announced to ensure the Hospice at Home staff we needed to speak with would be available.

Earl Mountbatten Hospice (EMH) serves the adult population of the Isle of Wight (IOW). Services are provided from the In-Patient Unit (IPU) and the local hospital. Day Services and Out-Patient appointments are provided from the John Cheverton Centre (JJC). People are supported in their own homes by the Rapid discharge and the Hospice Care at Home team. The hospice also offered a range of other bespoke services to people and their families including psychological support, creative and complementary therapies and a bereavement service. The hospice has a large multi-professional team consisting of medical staff, nurses, a psychologist, social worker, therapists and chaplaincy supported by people facing volunteers.

There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The Earl Mountbatten Hospice provided an outstanding service that creatively enabled people to choose where they wanted to receive end of life care (EOL) and responded promptly to clinical deterioration in times of need. People spoke of a service that was tailor-made for them, highly personalised and focussed on their individual needs and that of their families. EMH had developed their range of services innovatively with local agencies to ensure their local population would receive the support they needed at the time they needed it and in a way and place that best suited them.

The hospice worked innovatively with their local hospital and was highly responsive to ensure people were discharged from hospital in a timely manner so that they could receive EOL care at home when this was their preference. Through this joint working people who would not traditionally access hospice care had also been given the choice to receive their EOL care in a hospice. The various departments within this hospice worked well together so that people had a seamless experience of moving from one department to another as the need arose.

People, their relatives and staff spoke overwhelmingly of the positive support, guidance and healthcare interventions people had received. They were full of praise for the staff in terms of their exceptional kindness, compassion and knowledge about end of life matters. Staff went out of their way to support the needs of their wider community which included providing care and support to children and people living with dementia at the end of their life.

The Day Services used their Schools Project creatively to support people’s desire to remain useful and contribute to society till the end of their lives. Through this project people had an open and honest dialogue with their local young people about palliative care and their end of life experiences. People told us this how this had made them feel valued and they were proud to be able to teach others through their life stories.

Managers showed outstanding leadership and they recognised, promoted and implemented innovative ways of working in order to provide a high-quality service. This forward thinking approach had resulted in service commissioning arrangements that ensured people received high quality integrated community care to support their preference to receive end of their life care at home.

The management team promoted a culture of openness, reflection and excellence. Staff were involved in the development of the values and vision of the service. An outstanding example of enabling staff to contribute to personal and hospice development was the bespoke ‘Well-led: Leading from the Middle programme designed fo

7th May 2013 - During a routine inspection pdf icon

We spoke with four visitors and one of the 11 people receiving an in patient service. They said they were very happy with the way they were cared for. They also said the “staff are wonderful” and “know what care they need”. We were told staff were available when they needed them. The family of a person who had previously received respite at the hospice stated the person had received good care. The person and relatives also told us about the community services provided by the hospice. Prior to this admission they had received community support and said the service they had received had been excellent. Due to the nature of the service it was not appropriate to contact people currently using the hospice community services.

We spoke with nursing, care and medical staff. Staff were aware of how people should be supported, their individual likes and dislikes and the help they required. Staff stated they felt they had sufficient time to meet people’s needs. Staff also told us they had attended relevant training and had all the necessary equipment to safely care for people.

We found good recruitment and induction procedures were followed. Care plans and related care records were appropriate to people’s needs. Records related to the running of the service were well maintained and stored securely. People’s privacy and dignity were maintained and they or their relatives were involved in relevant decisions about their care.

15th October 2012 - During a routine inspection pdf icon

We only considered the 16 beds in patient service as part of this inspection.

We spoke with 2 of the 11 people who were receiving inpatient care at the time of our inspection. We also spoke with one relative. Other people were too frail to speak with us. People told us that they could make decisions and that the staff were “very nice and professional”. People told us the standard of care was “fantastic”. We were told that although staff were at times “a bit rushed” they were always ”kind and respectful”. We were told that staff were available when people needed them and knew what care they required. People told us that they felt safe and that their privacy was respected. People were complimentary about the meals provided which they said were of a “good quality”.

However we found that people were not always fully consulted about their preferences and fully documented care plans were not in place for all people. This placed people at risk that they will not receive consistent individual care to meet their needs and wishes.

 

 

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