East Bridgford Medical Centre, East Bridgford, Nottingham.

East Bridgford Medical Centre in East Bridgford, Nottingham is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 22nd June 2016

East Bridgford Medical Centre is managed by East Bridgford Medical Centre.

Contact Details:

Address: East Bridgford Medical Centre 2 Butt Lane East Bridgford Nottingham NG13 8NY United Kingdom Telephone: 0194920216 Website: http://www.eastbridgfordmedicalcentre.co.uk

Ratings:

For a guide to the ratings, click here.

Further Details:

Important Dates:

Last Inspection		2016-06-22
Last Published		2016-06-22

Local Authority:

Nottinghamshire

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

6th May 2016 - During a routine inspection

Letter from the Chief Inspector of General Practice

On 25 August 2015, we carried out a comprehensive inspection of East Bridgford Medical Centre. The practice was rated as requires improvement overall and rated as inadequate for providing safe services, good for effective, caring and responsive services and requires improvement for well led services.

As a result of the findings on the day of the inspection the practice was issued with requirement notices for regulation 12 (Safe care and Treatment) and regulation 18 (Staffing).

Specifically we found that

There were systems and processes that were not sufficiently robust to ensure that patients were kept safe from harm. The storage and management of medicines did not meet the required standards and some staff had not received appropriate training to fulfil their role.

The practice sent us an action plan that outlined the steps they were taking to improve and we then carried out an announced comprehensive inspection of East Bridgford Medical Centre on 6 May 2016.

We undertook this inspection to check that they had followed their action plan to address the shortfalls and to confirm that they now met legal requirements.

Our key findings across all the areas we inspected were as follows:

• Improvements had been made that addressed the findings of our inspection on 25 August 2015. These included the proper and safe management of medicines, doing all that is reasonably practicable to mitigate any risks, and ensuring that staff received appropriate support and training.

• The appointment system was flexible and ensured that patients who requested to be seen on the same day were able to obtain an appointment.
• The practice had good facilities including access for those with limited mobility. A hearing loop was available for those patients who needed it. Patients that were particularly unwell were asked to wait in areas where reception staff could observe them, in case their condition changed.
• Information about the services and how to complain was available. The practice sought patient views about improvements that could be made to the service and some of these discussions occurred through the patient participation group (PPG).
• The practice proactively managed care plans for vulnerable patients and had effective management strategies for patients at the end of their life. This enabled 78% of patients to die in their preferred place of care.
• There were systems, policies and procedures to keep patients safe and to govern activity for example, infection control.
• Patients’ needs were assessed and care was planned and delivered following best practice guidance.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice

25th August 2015 - During a routine inspection

Letter from the Chief Inspector of General Practice

On 25 August 2015, we carried out a comprehensive inspection of East Bridgford Medical Centre. The practice was rated as requires improvement overall and rated as inadequate for providing safe services, good for effective, caring and responsive services and requires improvement for well led services.

As a result of the findings on the day of the inspection the practice was issued with requirement notices for regulation 12 (Safe care and Treatment) and regulation 18 (Staffing).

Specifically we found that

There were systems and processes that were not sufficiently robust to ensure that patients were kept safe from harm. The storage and management of medicines did not meet the required standards and some staff had not received appropriate training to fulfil their role.

The practice sent us an action plan that outlined the steps they were taking to improve and we then carried out an announced comprehensive inspection of East Bridgford Medical Centre on 6 May 2016.

We undertook this inspection to check that they had followed their action plan to address the shortfalls and to confirm that they now met legal requirements.

Our key findings across all the areas we inspected were as follows:

• Improvements had been made that addressed the findings of our inspection on 25 August 2015. These included the proper and safe management of medicines, doing all that is reasonably practicable to mitigate any risks, and ensuring that staff received appropriate support and training.

• The appointment system was flexible and ensured that patients who requested to be seen on the same day were able to obtain an appointment.
• The practice had good facilities including access for those with limited mobility. A hearing loop was available for those patients who needed it. Patients that were particularly unwell were asked to wait in areas where reception staff could observe them, in case their condition changed.
• Information about the services and how to complain was available. The practice sought patient views about improvements that could be made to the service and some of these discussions occurred through the patient participation group (PPG).
• The practice proactively managed care plans for vulnerable patients and had effective management strategies for patients at the end of their life. This enabled 78% of patients to die in their preferred place of care.
• There were systems, policies and procedures to keep patients safe and to govern activity for example, infection control.
• Patients’ needs were assessed and care was planned and delivered following best practice guidance.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice