We found that before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. People experienced care, treatment and support that met their needs and protected their rights. We talked to three people who used the service. One person told us "I have been coming here for years, I wouldn't go anywhere else. We travel from Huddersfield way so it must be good." Another told us "I have no complaints, it's good." The third person told us "it is always clean and we get good care."

The annual patient survey conducted by the practice in 2012 showed positive results. One person had stated "the staff are friendly, helpful and caring" another "the staff are friendly and efficient." We also looked at two testimonials from January 2013, one said "I have always been nervous but now feel more confident knowing I am in good hands" and another "the service is second to none."

We also found people were protected from the risk of infection because appropriate guidance had been followed. People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard and there was an effective complaints system available and comments and complaints people made were responded to appropriately.