Everyone we spoke with talked positively about the staff and felt they fully supported their care needs. People told us the staff spoke with them in a calm manner and in a language they understood. One person said, "All the staff explain each of the processes of my treatment before it begins."

The people we spoke with told us their treatment was personalised to meet their individual needs and they were aware staff kept records on them. One person told us, "I am asked to give consent before any treatment starts."

People said they were happy with the standard of cleanliness in the premises. One person said, "The waiting room is very tidy." Another person told us, "Staff wear gloves and uniforms when they are treating me."

The people we spoke with told us staff had made them aware of the complaints process. Everyone we spoke with was complimentary about the way staff approached them and how they were given choices about treatment options. One person said, "Staff seem to know a lot about different types of treatments on offer." Another person told us, "I have read the complaints policy on display in the waiting room but have never had to make a complaint."