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Care Services

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Eastway Leytonstone, 4 Hanbury Drive, London.

Eastway Leytonstone in 4 Hanbury Drive, London is a Homecare agencies specialising in the provision of services relating to learning disabilities, personal care, physical disabilities and sensory impairments. The last inspection date here was 17th August 2019

Eastway Leytonstone is managed by Eastway Care Limited who are also responsible for 2 other locations

Contact Details:

    Address:
      Eastway Leytonstone
      Klubhouse
      4 Hanbury Drive
      London
      E11 1GA
      United Kingdom
    Telephone:
      0

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2019-08-17
    Last Published 2016-12-21

Local Authority:

    Waltham Forest

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

27th October 2016 - During a routine inspection pdf icon

The inspection took place on 27 October and 3 November 2016 and was announced. The provider was given 48 hours notice as they are registered to provide personal care to people in their own homes. We needed to be sure that someone would be in the office to speak to us.

Eastway Leytonstone provided personal care to people with learning disabilities while they were on holiday. At the time of our inspection they had supported two holidays which 6 people had attended. This was their first inspection.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People and their relatives had been involved in the development of the service and the planning to go on holidays. Through the use of person centred planning meetings individual care plans with a high level of personalisation had been created. Group meetings for people going on the holidays had been used to ensure people were involved in making decisions about activities, menu planning and other aspects of the holidays.

Although records clearly showed that people had been involved in the planning of holidays, it was not clearly recorded that people had consented to their care. We have made a recommendation about recording consent and the Mental Capacity Act 2005.

The service had completed robust risk assessments for individual risks and for all group activities. The measures in place were clear for staff to follow and were not overly restrictive of people. Staff were knowledgeable about safeguarding adults from harm and the service had robust processes to ensure that people were protected from abuse.

People had complex health needs and were supported to take their medicines by staff. Records showed this was managed in a safe way. People had comprehensive plans in place regarding their health needs including detailed guidance on how to respond to health emergencies.

Staff had developed positive relationships with the people they supported. Relatives told us the strength of the relationships helped ensure people had a good time on the holidays. Staff knew the people they were supporting well.

People had been supported to take photographs and videos of themselves as a record of their holidays. Staff had supported people to make a holiday diary when they returned home. However, the service had not maintained records of care delivered while on holiday. We have made a recommendation about keeping records of care.

Staff spoke highly of the training provided by the service. Records showed that staff receiving specialist training to assist in the development of their roles. Staff received the supervision and support they needed to perform their role and responsibilities.

Relatives and staff spoke highly of the registered manager and the senior management of the provider. There had been a high level of management support available during the holidays. After the holidays, management evaluated the quality and experience of the holidays and made plans for improvement.

 

 

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