When we undertook our inspection we visited two of the services provided by the Royal Free NHS Foundation Trust. These were the Kidney Care Centre (KCC) and the Neurological Rehabilitation Centre (NRC). In the KCC we spoke with eight patients. In the NRC we spoke with four patients.

At the KCC all of the patients we spoke with were very happy with the care they had received. They told us they felt that staff involved them in decisions about their care, were polite to them, and were able to meet their needs. They told us that they found the environment to be good and that it was always clean.

The following are examples of some of the comments we received from patients:

“I find it very nice.”

“It is very clean. It is good.”

“It is a beautiful place. I would recommend it.”

At the NRC the patients we spoke with were generally positive about the care they had received. They told us they felt most staff were polite and helpful and that they were good at meeting their needs. They told us they had clear goals set for their stay and had good access to therapies to help them work towards these.

The following are examples of some of the comments we received from patients:

“It is very nice.”

“The staff are 99.5% excellent.”

“My stay has been very good. [I have] worked towards my discharge.”